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Inspur IT Operation Maintenance Service

   Inspur standard service Inspur silver service Inspur golden service Optional service Notes
Annual engineer on-site maintenance (5*8)            
Annual engineer on-site maintenance (5*24)            
Annual engineer on-site maintenance (7*24)            
IT maintenance management experience sharing    Optional
IT maintenance management software implementation delivery service       Optional
IT maintenance management software training service          Optional
Hardware quality security service          Optional
User-defined maintenance             Optional

SLA index description Referent standard
Availability (percentage) 99%
Response time (min) 30
Troubleshooting time (hour) 2
Recovering time (hour) 4
Time of failure 8
Maximum downtime 4
Off SLA target number 5
Threatened SLA target number 5
Customer satisfaction level 80